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Privacy Policy

Effective Date: January 1, 2026

Who We Are

Suggested text: Our website address is: https://dubaiartificialgrass.ae. We are Dubai’s trusted supplier and installer of artificial turf for residential and commercial projects. Our physical showroom is located at 4th St, Al Quoz 1, Dubai, UAE.

Information We Collect

We collect information to provide better services to our customers. This includes:

  • Personal Information: When you request a quote, book a site visit, or place an order, we collect details such as your Name, Phone Number, Email Address, and Delivery/Installation Address.

  • Order Details: Information regarding the specific products (e.g., Balcony Grass, Wall Grass) and measurements required for your project.

  • Media: If you upload images of your garden or balcony for a quote, these images are used solely for assessment purposes.

How We Use Your Data

We use the information we collect for the following purposes:

  • To process and deliver your orders.

  • To schedule site visits and installation services.

  • To communicate with you regarding quotes, order status, or customer support.

  • To improve our website functionality and user experience.

Comments & Media

Suggested text: If you leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you upload images to the website (for reviews or quotes), avoid uploading images with embedded location data (EXIF GPS) included.

Cookies

Suggested text: We use cookies to enhance your browsing experience.

  • If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again.

  • We use analytics cookies to understand how visitors interact with our website (e.g., which pages are most popular), helping us improve our product offerings.

Who We Share Your Data With

We value your privacy and never sell your personal data. However, we may share necessary details with:

  • Installation Teams: To locate your property for site visits or grass installation.

  • Logistics Partners: To ensure the delivery of your artificial grass rolls.

  • Payment Processors: To securely process transactions (we do not store credit card details on our servers).

How Long We Retain Your Data

Suggested text:

  • For Customers: We store order and customer service records for administrative, legal, and warranty purposes (e.g., to honor our product warranty).

  • For Website Users: If you leave a comment, the comment and its metadata are retained indefinitely.

What Rights You Have Over Your Data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: